A few days ago, the federal government of Nigeria issued an ultimatum to Samsung mobile, telling the company to withdraw all units of the Samsung galaxy note 7 from Nigeria. The government acted in response to widespread reports of the phone overheating and blowing up in several parts of the world.
According to Financial times, a spokesperson from Samsung West Africa has now claimed that the phone has not been introduced to Nigeria by the Korean company. In a statement made available to the press by Samsung West Africa, Mr Zain Mamudu stated that the phone is set to be unveiled in Nigeria by October of this year. However, he has a word of advice for people who already purchased the phone via one means or another:
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement programme.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers. Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,”
We are not sure what the Consumer Protection Council’s response would be to this latest claim but we are happy that Samsung is coming up with solutions in the interim. Over to you FG and CPC..